Personalized Call Center

IMS is a trusted US based service provider offering low-cost Call Center services. We currently provide personalized Call Center services for 20+ nationwide customers. Our demonstrated suite of inbound and outbound services can be fully customized to meet the requirements of any business model or program.

Our in-house Call Center is staffed with agents and supervisors focused on the growth of your organization. We will provide you and your customers with a friendly and knowledgeable team to take sales orders, discuss product details, provide post-sales support, along with a host of other value-added services. Imagine having full-time phone coverage for less than a full-time employee.

Whether you and your customers need support by phone, fax or email, IMS has you covered.

Inbound Call Center Services

• Customer Service
• Order Taking and Sales
• Order Tracking and Reporting
• Customer Complaints and Issues
• Direct Response Marketing Services
• Conference & Event Registration
• Help Desk Support
• Technical Support
• Dealer Locate & Referral
• Back Office Support
• Shipping & Fulfillment Services

Outbound Call Center Services

• Outbound Telemarketing Services
• Survey & Marketing Research
• Lead Qualification & Verification
• Order Follow Up

To learn more about our Call Center services, or to discuss a solution for your business, call us toll free at (888) 783-5207.